Please choose a query from the list of frequently asked questions below. Alternatively, drop us an email if your question isn’t listed.
If you’re encountering problems placing an order, hit the button to drop us a message and we’ll place your order manually.
Yes. On the product page, after selecting all available options for the product, a blue ‘i’ icon will appear next to the ‘UPLOAD YOUR FILES’ text. Click this to display a list of downloadable files in various formats (typically InDesign, Illustrator and PDF). These templates will usually contain information on size, bleed and safe zone of a product. Alternatively, email us and we’ll send the relevant template across. Also, be sure to check out our guide pages!
Typically, a CMYK PDF with all fonts embedded, 3mm bleed and crop marks is sufficient. More detailed information can be found in our guides.
Once you’ve chosen your product, you will be presented with an UPLOAD ARTWORK option. You can upload a file at this point or click through to process the order and add it at a later stage. You can also email your files afterwards and we’ll add them to your order.
Artwork will be checked to make sure it is suitable for print. However, any information relating to spelling, grammar and other details should be checked by the customer. Always check artwork carefully before sending to print!
We offer a graphic design serviceat a pre-agreed cost. Fill in the details here and we’ll get back to you as soon as possible.
Fluctuations can occur with paper, print and delivery costs and prices may go up as well as down. We always aim to keep prices as competitive as possible.
Delivery can vary depending on the option chosen at checkout, but an estimated timescale is provided and you will be notified by email if any delay occurs.
All major credit cards are accepted, as well as pay later options. Bank transfers can also be used but please be aware that the order won’t be processed until payment has cleared. Payment for graphic design is by invoice at a pre-agreed cost.
Invoices can be provided on request. Contact us to with your details and order number and we’ll send one over.
Notify us as soon as possible to enable us to resolve any problems. You can reach us through our Contact page.
If your order hasn’t yet reached the Processing phase, you can submit a cancellation request through your Account Dashboard or request a cancellation directly through our Contact page. If the order is already in production, unfortunately cancellations cannot be made.
If you need a different quantity, or something not listed on the site, hit the button, fill in the form and we’ll get back to you with a custom quote.
More questions? Get in touch through the Contact page or email hello@portalprint.co.uk
Check out our handy guides on ordering, artwork spec, file types and more!
The first step is to choose your required product from our range. To calculate a...
Preparing your files for print can seem confusing to the uninitiated. Follow our quick checklist...
Lithographic and digital printing use a wide range of materials and sizes, and it’s important...
The colour model used in lithographic and digital print is known as CMYK. Designs for...
Fill in the form below to request a custom quote or place a manual order and we’ll get back to you asap.
